FAQs

We typically process orders within 1-3 business days. During busy holiday periods, kindly allow up to 5 business days to ship your order.

Once your order ships, you will receive a shipping confirmation email that contains your tracking number.

If you place your order online, you can select an expedited shipping option. Keep in mind, it typically takes us 1-3 business days to process your order prior to shipment. If you need the order rushed, please contact your sales representative or our Customer Support team and we will do our best to accommodate your request.

Log into your account, navigate to your profile, and update your shipping address.
You can also use a different, one-time shipping address when placing an order. This will not update your default shipping address on your profile.

Please contact our Customer Support team immediately so that we can update your shipping address. If the order has already shipped and is returned to us, we will re-send it and additional shipping charges will apply for the re-delivery.

We ship from our headquarters in Soquel, CA.

We recommend waiting one business day as it is not uncommon for the shipment to arrive later than when the carrier says it has been delivered (we find this as annoying as you do!). Additionally, inquire with other staff/departments and neighboring businesses. Should it still not be located, promptly contact the carrier for assistance. As a small company, we cannot assume liability for lost or stolen packages that have been confirmed delivered.

No - we want to make it easy for our customers to stock up, no matter how much or little you need!

If your order has not been marked as shipped, please email or call our Customer Support team immediately to cancel your order.

Due to our quick processing times, it is not possible to edit an order after it has been placed. Please review your order carefully before finalizing it.

Please notify our Customer Support team within 5 days of delivery, and we will gladly process the replacement item immediately and cover the associated shipping cost.

Log into your account, and navigate to your profile to either update an existing card or add a new one.

Log into your account, and navigate to your profile where you can update your billing address.

Invoices can be viewed in your account profile. Note that buyers with Location Admin permissions can view ALL orders placed regardless of which buyer placed the order. However, invoices can only be downloaded by the person who placed the order. If you need to download an invoice that you can’t access, please contact our Accounting team to request it.

For customers whose payment is due at the time of order processing, we accept Visa, MC, and Amex credit cards. For customers with payment terms, we accept checks and ACH (remittal instructions here).

Yes! We adhere to strict PCI compliance standards that are designed to keep your data safe. Once you save your credit card, we cannot view the full card details. We also never share or sell any customer data.

Please visit our Returns page for detailed information.

Log into your account, find your order, and submit a return request. You will select the items you wish to return, provide a reason, and note the product condition. If your return request is approved, we will email you with shipping instructions and a return label. Please note that unless you were sent the wrong item or the item arrived damaged, you will be responsible for the return shipping cost.

You must have a wholesale account with us and be logged into your account to view B2B pricing. If you are interested in becoming a partner with us, please send us an email and we’ll get back to you within one business day with more information!

Yes. We use an accredited and multi-state certified 3rd party lab to conduct testing on all our products to verify potency and purity. COIs can be viewed here.

No. We use a broad-spectrum hemp distillate that is tested to be THC-free.

An organic farm in Oregon supplies our organic, broad-spectrum hemp distillate.

Please contact your sales representative to request that an additional buyer be added to your account. You can also contact our Customer Support team. We’ll need their first and last name, email address, and job title. If you have multiple locations, please also specify if they should be added to all or some locations.

Log into your account, and navigate to ‘Orders’ to see your history. If you need information about an order placed when we used NuOrder, please contact our Customer Support team.

Reach out to your sales rep to discuss the details of your request or check out our Trainings page for more information.