Returns & Refunds Policy

We understand and appreciate that when you purchase our products, you are making an investment, and we want you to be satisfied. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible.

We accept returns of unopened, unused products under the following terms & conditions: 

  • You must notify Customer Support, your sales rep, or start your self-serve return within 14 days of the order delivery date. 
  • If your return request is approved, we will email you return instructions and a shipping label. Please note that unless you received an incorrect or damaged item, you will be responsible for the return shipping cost.
  • You are responsible for returning the items prior to receiving a refund or credit. 
  • If the items are received in good, re-sellable condition: we will issue a full refund, less the original & return shipping fees.
  • If the items are received damaged and not in re-sellable condition: we will issue a 50% refund, less original & return shipping fees.

EXPIRED PRODUCT 

As a goodwill gesture, we offer a one-time store credit on expired, unsold product under the following terms: 

  • Request submitted within 60 days of the expiration date 
  • Photo documentation of product and expiration date required 
  • Credit equal to 50% of original wholesale value 
  • Credit valid for one year from date of issuance 
  • Limit of one request per account per calendar year 

To submit a request, contact your sales rep or Customer Support Team. All requests are subject to review and approval. 

DAMAGED OR INCORRECT ITEMS 

If your items arrived damaged or the wrong item was sent, you must notify Customer Support by phone or email within 14 days of the order delivery date. We will issue a store credit or replace the items. 

Customer Support Team Contact

support@vitalbodytherapeutics.com

(831) 713-5813

Mon-Fri, 8am-4pm

We respond to all inquiries within 24 business hours.