Shipping policy

Orders are typically processed within 1-3 business days (excluding federal holidays) and are then shipped according to your selected shipping option. Regrettably, we cannot guarantee the arrival time of your order due to carrier delays that are beyond our control.

If you need a rush order, please place your order on the website and choose an expedited shipping method. 

Order Cancellations

We want our customers to get their orders as quickly as possible, so we begin processing immediately. For this reason, no changes or cancellations can be made to an order after it is submitted. This includes cancelling, changing the address or shipping method or adding/removing items. We recommend that you carefully review your item details and shipping information before finalizing your order.

Damages/Lost Packages

Considering the recent surge in lost and stolen packages, we want to guide you through potential scenarios and our approach to managing them:

  • Package Marked Delivered, but Not Received: We recommend waiting at least one business day as it is not uncommon for the shipment to arrive later than when the carrier says it has been delivered (we find this as annoying as you do!).  Additionally, inquire with other staff/departments and neighboring businesses. Should it still not be located, promptly contact the carrier for assistance. As a small company, we cannot assume liability for lost or stolen packages that have been confirmed delivered. 
  • Tracking Information Unavailable: Allow one business day after receiving the shipping notification to confirm your delivery date. If there's no update after this period, reach out to our support team for assistance in determining your order status.
  • Damaged Item: Contact our support team within 3 business days and we will promptly send you a replacement. We may ask for photos of the item, which helps us improve our packing procedures.
  • Filing a Carrier Claim: Begin the claim process by submitting an online request. Each carrier has a different process and claim eligibility waiting period. Be sure to have your proof of purchase ready for the process. Claim links: USPS / UPS.

We strive to ship all orders in a timely manner and assist our customers in navigating shipping challenges. However, as a small company, we cannot assume liability for lost or stolen packages that have been confirmed delivered. We strongly encourage you to file a claim if your package is lost.

INCORRECT/INVALID ADDRESS

It is the customer’s responsibility to provide a correct and valid delivery address. If your item is returned to us, we contact you to obtain a valid address. Shipping charges will apply for re-delivery.

  • If an updated address is provided, we will charge your card on file or bill you for the additional shipping fees.
  • If we do not receive a response within 7 days, we will refund the order less the original shipping cost and a 20% re-stocking fee.


Customer Support Team Contact

support@vitalbodytherapeutics.com

(831) 713-5813

Mon-Fri, 8am-4pm

We respond to all inquiries within 24 business hours.