Terms of service
Wholesale Account Terms & Conditions
PLACING AN ORDER
We highly recommend placing all orders via our website. New customers will have an account created automatically, and will be sent a welcome email with instructions for logging in. Alternately, you may email your sales rep or orders@vitalbodytherapeutics.com to place an order.
Once an order is entered it is not possible to change or add to it. Please check carefully before completing.
Please whitelist these email addresses to ensure you receive all communication about your order and/or invoices: support@vitalbodytherapeutics.com, orders@vitalbodytherapeutics.com, accounting@vitalbodytherapeuitcs.com.
PAYMENT TERMS
Payment by credit card is required at the time the order is created unless otherwise approved. We advise you to add a credit card to your account profile for faster order processing. All financial data is stored in compliance with PCI standards, and we never share or sell any customer data.
For accounts with Net 30 terms, payment is to be remitted by ACH or check payable to Vital Body Therapy LLC. Invoices more than 30 days past due will accrue monthly interest of 2%.
Account must be in good standing prior to fulfillment of a new order. If you have an unpaid balance or your credit card is declined, an accounting representative will reach out to you. Please respond in a timely manner so that your order isn't delayed.
SHIPPING & HANDLING
Please visit our Shipping Policy page for detailed information.
TURNAROUND TIME
Most orders are processed and shipped within three (3) business days. During busy periods kindly allow up to one week for your order to be processed prior to shipment.
RETURNS & CREDITS
Please visit our Returns & Refunds page for detailed information.
EXPIRED PRODUCT
As a goodwill gesture, we offer a one-time store credit on expired, unsold product under the following terms:
- Request submitted within 60 days of the expiration date
- Photo documentation of product and expiration date required
- Credit equal to 50% of original wholesale value
- Credit valid for one year from date of issuance
- Limit of one request per account per calendar year
To submit a request, contact your sales rep or support@vitalbodytherapeutics.com. All requests are subject to review and approval.
DAMAGED OR INCORRECT ITEMS
If your items arrived damaged or the wrong item was sent, you must notify Customer Service by phone or email within 14 days of the order ship date. We will issue a credit memo or replace the items.
ONLINE SELLING
Resale of Vital Body products on Amazon, eBay, Etsy, Facebook, Instagram, or other similar platforms is not permitted. All other online vendors will be considered on a case-by-case basis.
HOLIDAYS
Vital Body Therapeutics will be closed on all federal holidays, Christmas Eve, and the Friday after Thanksgiving. Orders submitted on these days will be processed the following business day.
TESTERS
Purchase of testers are limited to one per case pack of the same SKU in an order.
Customer Care Team Contact
support@vitalbodytherapeutics.com
(831) 713-5813
Mon-Fri, 8am-4pm
We respond to all inquiries within 24 business hours